We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool. Telephone Courtesy & Customer Service begins with basic information about phones and the important role they play in the customer experiences, and then you’ll learn how to: • Ensure the tone of your voice matches your message • Become an effective listener • Manage messages and follow-up with ease • Leverage technology to enhance customer service

Business