This ninth edition, retaining the contents and style of the earlier editions, discusses the basic skills of management and leadership. The assumption of the book is that the human person is by nature a manager and has leadership and managerial skills that can and should be continually developed. These basic skills are: reading, writing, learning, speaking, interviewing, training, deciding, problem-solving, managing conflict, and motivation. The author examines how these skills can be fully developed and mastered. Constant use of pointers, tips, exercises and questionnaires, supplemented by hand drawings, make this book very reader friendly. New to the ninth edition: The section on teaching and training has been strengthened. The sections on leadership and change management provide a new orientation. Additional exercises and inputs are given in all the sections.