As a manger, one of your responsibilities is to help employees perform at the top of their game. You achieve results through others, so must coach them to improve behaviours that limit their success. Your own energy level and effectiveness are often negatively impacted when you have a problem employee. The key to resolving these problems is to recognize the early warning signs and deal with them when they are easiest to correct. This book will help you define both the problem and the expected performance standard, then lead you through a step-by-step improvement plan to resolve the situation in a positive and supportive manner. Once you learn how to apply constructive feedback and the intervention Model, you will notice improved employee productivity, work ethic, and morale. HANDLING THE DIFFICULT EMPLOYEE covers everything from the first written warning through the intervention conference to termination. By completing the exercise and detailed case studies.