Without loyal customers, a business doesn’t exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really Everything—C.A.R.E. Learn the five Moments of Magic to achieving SuperSTAR customer service and how to manage each consistently. The time is now. Word travels fast and far by both satisfied and unsatisfied customers every day. SuperSTAR Customer Service begins with defining the moments of truth, misery, mediocrity, and magic and then you’ll learn how to apply: • Moment of Magic I: Mental Psyche • Moment of Magic II: The Greeting • Moment of Magic III: Meeting the Need • Moment of Magic IV: Follow-through • Moment of Magic V: Handling Problems

Business