Why customers leave is one of the 7 Business books entrepreneurs need to read! - Forbes magazine in why customers leave, popular customer experience and marketing speaker David avrin shows you how customer experience is the new competitive advantage in an era of vast marketplace choices David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “we have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way."

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