A must have for trainers ... Telling ain’t Training is an essential book for all learning and development professionals.This substantially heftier edition covers everything you must know to be a better trainer, plus: Extensive new chapters covering technology and e-learning More methods for creating terrific learner-centered training sessions Expanded evidence and research to support its approach to adult learning Ways to retrofit your existing training programs and materials Even more in-depth explanations of how the basic principles of adult learning apply An extensive index to make the book more referenceable Additional tools, charts, exercises, illustrations, quizzes, and activities to involve learners.